Customer relationship management tool for small business is an all-in-one tool to manage customer information, add notes and send emails, customer satisfaction and so on. With the help of CRM system, your small business can easily store and access all the customer information you need, resulting in personalized, attentive service, efficiently. It is most commonly used to describe a business-customer relationship, customer relationship management systems are used in the same way to manage business contacts, clients, contract wins and sales leads.

Features of Best CRM Tools For Small Business :

• Contact Management
• Interaction Tracking
• Lead Management
• Forecasting/Reporting/Analytics
• Customer Segmentation
• Sales reporting

Customer relationship management system enables small business owners to tackle operational challenges, including sales decline, high client attrition, and misalignment between corporate revenue targets and sales people’s commission policies. It allows your small business to capture more leads form your website and track them throughout the entire process. Online CRM allows sales people to spend more time with customers, which leads to more deals closed and a stronger customer base.

Open source CRM tools for small business solution allows users to manage customer interactions across sales, marketing, and customer service teams. It offers different open source solutions for start-ups, small businesses and enterprise, making it suitable for business of any type. It also integrates organizational processes across marketing, sales, and customer service.

CRM tools for small business aims to create a system that your sales and marketing teams can use to more efficiently and effectively interact with prospects or customers. CRM software helps people work more efficiently and effectively, increasing the likelihood of success. It allows sales and marketing to see where a customer is in the buying cycle and what is in the pipeline. It also helps sales people prioritize who to call first so they don’t miss important opportunities. When sales and marketing set up a CRM, they can identify important criteria and even implement a lead scoring system.