Travel CRM, short for Customer Relationship Management, is a software that helps travel companies including travel agents, tour operators, destination management companies(DMC), activity operators, hotels, etc. foster strong customer relationships and improve sales and retention by having quality conversations with. A Travel CRM is customer relationship management software which helps travel companies or tour operators to improve their lead management and conversion process, increase sales efficiency, streamline follow ups and rapidly expand their customer base.

Features of Best Travel CRM Software:

• Lead management.
• Payment collection reminders.
• Email management.
• Advanced reporting.
• Booking management.
• User management.
• Alerts & Notifications.
• Automatic lead assigning.

CRM helps a business to recognize the value of its customers and to capitalize on improved customer relations. The better you understand your customers, the more responsive you can be to their needs. CRM can be achieved by: finding out about your customers’ purchasing habits, opinions and preferences. Travel CRM software lets you coordinate and streamline the entire operations through a single platform. A travel CRM needs to manage different parts of the tour. This includes the ticket booking management, travel coordination, accommodation, daily plan management etc.

A travel CRM software needs to manage and meet the demands of their customers on the go. Travel CRM software lets you coordinate and streamline the entire operations through a single platform. The travel management system lets you integrate all your enquiry sources into a single platform. Let’s say on a daily basis you receive multiple leads and support enquiries via email, over the phone, from your website and through your social media channels – a travel management system allows you to redirect all the enquiries into one dashboard.

A travel CRM needs to manage different parts of the tour. This includes the ticket booking management, travel coordination, accommodation, daily plan management etc. Instead of individually managing these tasks on a different basis, the travel CRM software lets you combine these different tasks on a single platform.